CenturyLink replacing internet, phone service
CenturyLink recently reported that its internet and traditional phone service on Sanibel were severely impacted by Hurricane Ian in 2022. The damaged infrastructure is being replaced by Quantum Fiber, which will bring high-speed, reliable fiber-internet and voice services to most residents on the island.
As part of the initiative, CenturyLink will discontinue its preexisting internet and phone services and remove the infrastructure that has been used to provide those services. It will include the removal of damaged pedestals and other infrastructure in the rights-of-way and on private roads and easements.
CenturyLink recently conducted audits on all existing — legacy — infrastructure within the city’s corporate limits. The completion of remedial needs identified in the audit is planned for June 9, with personnel working daily. In April, CenturyLink started notifying customers of the plan to discontinue the services via mail. It will submit a request to the FCC for approval to discontinue its legacy phone services, with anticipated approval by June 3. Upon approval, CenturyLink, in collaboration with the city, will commence the work necessary to remove outdated and/or damaged infrastructure. Removal and replacement work is expected to be completed in phases beginning June 3 and to be finished by September, including the removal of the previously mentioned damaged pedestals and infrastructure.
“We are committed to helping Sanibel fully recover from the effects of the storm by replacing damaged pedestal covers along the island’s primary roadways until the removal of damaged infrastructure commences in September,” CenturyLink reported. “We are working hard to ensure a smooth transition for our customers.”
It noted that many customers may be eligible to move to Quantum Fiber. For more information, visit www.Q.com. Alternative internet and phone services from Xfinity will continue to be available.
For questions, contact SanibelCenturyLinkQuestions@Centurylink.com.