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UPDATE: Vaccine appointment reservation line now closed

By LEE COUNTY GOVERNMENT - | Jan 13, 2021

Vaccination appointments for an estimated additional 1,800 people were allocated within minutes today when the newly upgraded reservation line call center reopened to distribute more doses of the Moderna COVID-19 vaccine, according to Lee County Government.

People can stop calling the reservation line now.

By close of business on Jan. 15, the Florida Department of Health-Lee and Lee County will have administered 9,000 vaccinations to frontline healthcare workers and 65-plus seniors this week alone. The state vendor also has a new help line available at 888-499-0851; the line is not able to schedule appointments.

The United Way 2-1-1 hotline remains available for general questions about the vaccination rollout, but staffers there do not make reservations. Residents are asked to refrain from calling United Way with specific questions for the reservation vendor.

FDOH-Lee is waiting for information about the next vaccine shipment and announcements regarding the reopening of the reservation line will be forthcoming. When vaccinations resume, the county and state will continue to use the site located east of Interstate 75 off of Daniels Parkway at the old airport terminal parking lot. On Jan.18, no vaccinations are planned as the state and county observe Martin Luther King Jr. Day.

Complete information can be found at www.leegov.com/vaccine. People can also visit Lee County Government on Facebook and other social media channels (www.leegov.com/socialmedia) or monitor Florida DOH’s Twitter @flhealthlee. Those with reservation questions can call the new help line at 888-499-0851.

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ORIGINAL (Jan. 12, 2021):

FDOH-Lee, Lee County to reopen vaccine reservations

The Florida Department of Health-Lee and Lee County government announced today that there is enough vaccine supply to schedule about 1,800 additional appointments on Jan. 14-15 at the site near Southwest Florida International Airport for seniors and frontline healthcare workers. After that, there will be no FDOH-Lee vaccine supply remaining this week.

The reservation slots are expected to be claimed quickly, likely within minutes. To schedule one of the available appointments, a toll-free number will open on Jan. 13 at noon. The state’s vendor, Tidal Basin, has made technological and customer-service upgrades in the past week, which necessitates a new phone number. The toll-free number is 866-200-3468.

Only people with appointments will be vaccinated at the site this week. Many of the appointments this week were allocated to those callers who were in the preregistration group from last week. FDOH-Lee is waiting for information on when and how much vaccine will be available next week. More than 9,000 doses are being administered this week.

The United Way 2-1-1 hotline remains available for general questions about the vaccination rollout. The hotline is not able to help make reservations or handle pre-registration. Residents are asked to refrain from calling United Way with specific questions for the reservation vendor.

Since last week, the vendor outlined steps to increase call capacity and improve the performance of the reservation system, including:

– Transitioning to a larger call center platform to provide better customer service and avoid dropped calls/busy signals.

– Updating technology to ensure no callbacks get filtered out as spam and adding a more flexible interactive voice response system for quicker call handling.

– Adding additional live agents to call center operations.

As with the past two weeks, the vaccinations are available for people age 65 and older and frontline healthcare workers at the site east of Interstate 75 off of Daniels Parkway. It is the site of the old airport terminal parking lot. Message boards are in place to direct traffic.

When those registered arrive on site, officials will request ID showing proof of age before allowing them to queue up. People are asked arrive no more than 45 minutes before their assigned vaccination time. Even though this is an appointment system, processing times may vary. Be prepared for some wait time.

Complete information can be found at www.leegov.com/vaccine. People can also visit Lee County Government on Facebook and other social media channels (www.leegov.com/socialmedia) or monitor Florida DOH’s Twitter @flhealthlee.

Those with reservations can expedite the process by arriving prepared. Visit www.leegov.com/vaccine to read the Moderna vaccination information and to print and complete the consent form.

Social distancing and masks are encouraged; take into account weather conditions. Portable toilets, handwashing stations, drinking water and some chairs will be available. For safety and security, county government and Lee County Sheriff’s Office staff will be on site.

The following will not be permitted: Recreational Vehicles, campers or trailers. Only service animals will be permitted in the vaccination area. This is not a drive-thru site. The site is ADA compliant.

Through Jan. 8, more than 20,000 shots had been administered to frontline medical workers and 65-plus seniors by FDOH-Lee, Lee County and the Lee Health System.