LCEC offering ‘SmartHub’ tool for outage updates
LCEC has an app for mobile devices and an online tool called “SmartHub” that provides customers access to view electric account information and usage history, pay bills and report power outages.
SmartHub even allows customers to request a call or text when their power is restored or to let them know when their power usage exceeds a self-determined threshold. It is especially helpful for seasonal residents who may want to know if usage declines or spikes due to equipment failure at their location.
LCEC also provides an outage management map at www.lcec.net/reliability/storm-center/outage-map. Customers can visit the site and view areas that are experiencing outages by zip code, region or county and see the number of customers impacted and if a crew has been assigned.
New features are being added to SmartHub throughout the year.
To register as a new user, visit SmartHub on the LCEC website at www.lcec.net or through the mobile app offered in the Apple Store or in the Android Market.