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Refuge interns earn ‘Guests First’ certification

By Staff | Mar 27, 2019

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J.N. “Ding” Darling National Wildlife Refuge interns Chris Gutierrez and April Boehnen recently completed their certification for the Lee County Visitor & Convention Bureau’s “Guests First” course. In partnership with the American Hotel & Lodging Association’s Certified Guest Service Professional program, the course spans a few months of classes to teach participants the importance of customer service in the tourism industry.