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Westin Cape Coral Resort employee culls top award

By Staff | Sep 2, 2016

A guest service agent and supervisor at the Westin Cape Coral Resort at Marina Village was among those receiving top honors at a hospitality industry awards luncheon held Thursday to recognize outstanding customer service.

Anna Marie Meszaros, of the Westin Cape Coral Resort at Marina Village, received the Honor of Distinction award at the Elaine McLaughlin Outstanding Hospitality Service Awards 16th annual ceremony at the Sanibel Harbour Marriott Resort & Spa in Fort Myers

The awards are given “to increase public awareness of extraordinary customer service provided by hospitality employees throughout Lee County.”

Visitors from around the world submitted a record breaking 943 nominations, giving high praise to 494 local employees who provided outstanding customer service.

A program of the Lee County Visitor & Convention Bureau, the “E Awards” is a collaboration with various local businesses to encourage and award service excellence.

Nomination criteria included service satisfaction, leadership, work ethic, job knowledge and performance skills, familiarity with the destination and assistance during an emergency.

Others receiving “E Awards” for their distinctive service and dedication include:

Accommodations

Diana Duhaney, Inns of Sanibel

Attractions:

Ginny & Ken Kopperl, J.N. “Ding” Darling Wildlife Refuge, Sanibel Island

Restaurants:

Patty Segura, East End Deli, Sanibel Island

Transportation:

Lazaro Gonzalez, Lee County Port Authority Police

Other Services/Businesses:

Melody Warrick-Marsh, Hyatt Regency Coconut Point Resort & Spa, Bonita Springs

Good Samaritan:

Darwin Adames, Terry Brunson, Billy Galewski, Oscar Gonzalez, Tom Grow, Andres Vila,

Fort Myers Beach Fire Department

Best Tourism Boss:

Tim & Jeff Malbon, Best Western Plus Beach Resort, Fort Myers Beach

The Honor of Distinction award, given to Meszaros was sponsored by Geraci Travel for best overall representative of outstanding service for the year.

“Although there are many nominees who exemplify the best in customer service and let their love of the job and destination show in their work, the Honor of Distinction winners rise to a higher level,” a release announcing the wards states.

A nominator describes Anna Marie Meszaros as “the epitome of hospitality service.”

As a guest service agent and supervisor with the resort for several years, the nominator states that the resort regularly receives comment cards, TripAdvisor comments and guest experience reviews recognizing Anna Marie by name for her incredible service.

“Anna Marie takes it upon herself to pick up dog treats for the resort’s many four-legged friends, charms for dog collars when they are celebrating birthdays and even special gifts for regular guests who are spending their special day at the resort,” the nominator stated.

Recently, one of the resort’s regular guests shared a story about their 92-year-old mother who was in a local hospice. When the guests had to go out of town, Anna Marie visited their mother when she was not working. During these visits, Anna Marie maintained a journal of the conversations that took place between them. Shortly after the mother passed away, Anna Marie surprised the guests with the journal as a gift.

They were touched by the kindness bestowed upon their mother at a time when they could not be with her. While this may seem like a rare or unusual story, this is how Anna Marie lives her life, says the nominator who explained that they had only just heard about it directly from the guest many months later, as Anna Marie would not be one to share this on her own.

The E Awards are produced by the VCB and The News-Press Media Group.

Source:?Lee County Visitor & Convention Bureau