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Customer Billing Services to be moved back to City Hall

By Staff | Aug 20, 2011

Cape Coral’s customer billing service is preparing to move from their office on Pine Island Road to the first floor of city hall.

It’s one of several shifts that city departments will make over the next few weeks, with customer billing taking over the area where Parks and Recreation is now housed.

Parks and Rec will move the second floor of city hall next week, taking the area once occupied by the Public Works and Utilities Departments.

Those two departments are currently in the portables located across from city hall, waiting for the renovations to be completed on the former public safety building.

Once work is completed on that facility’s roof, Public Works and Utilities will move into its new home.

The movement of the customer billing service department was like a “domino” effect on the other departments, according to City Spokeswoman Connie Barron.

“We’re able to move customer billing because we’re renovating the other building which allows for more opportunities,” she added.

Customer Billing Services Manager Bill Boyd said their last day in the Pine Island Road office will be Sept. 2. They will close at noon on that day.

They will be open for business in city hall at 7:30 a.m. on Sept. 6, according to Boyd.

The move will save the city about $10,000 a month in costs associated with rent, electricity and maintenance.

Boyd said the move also will give citizens the opportunity to have a one-stop shop for all of their governmental needs.

“We’re doing this to consolidate city services and reduce costs,” Boyd said.

The Customer Billing Services Department moved into the Pine Island Road location six years ago, according to Boyd, to make room for not only the onslaught of construction-related needs in city hall, but also to make room for the billing department, which was seeing a vast increase in the number of its customers.

“It was getting crowded at city hall,” Boyd said. “The UEP was generating a lot of customers, so we were able to come here, bring our customers, and city hall was less congested.”

Thirty-eight employees will be making the move, according to Boyd. He said those employees were looking forward to getting back to city hall.