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FDOT launches bilingual 511 phone system

By Staff | Jun 26, 2009

Last week, the Florida Department of Transportation (FDOT) officially launched its new, bilingual statewide 511 Traveler Information System.

The new statewide Florida 511 system replaces the regional 511 phone systems. Now, travelers are able to call 511 anywhere in the state and hear the same voice and call menu options.

FDOT also launched the new statewide FL511.com Web site replacing regional 511 Web sites. FL511.com features the same detailed traffic and travel information as the 511 phone call in addition to camera views and links to airports, seaports and transit agencies.

Users can register for My Florida 511 personalized services to receive traffic alerts via a phone call, e-mail and/or text message. Travelers can customize their alerts by choosing the time of day, day of week and type or severity of incidents. Users can also program customized routes to hear travel information on their routes first when calling 511.

Florida’s 511 phone and Web system gives real-time traffic reports on Florida interstate highways; toll roads, including Florida’s Turnpike, Miami-Dade Expressway Authority roads and Orlando-Orange County Expressway Authority roads; and other major metropolitan roadways. The statewide system provides information on roadway conditions such as commuter travel times, construction, lane closures, crashes, congestion and severe weather affecting traffic.

Travelers can access traffic, transit, travel times, airports, seaports or request information for a specific roadway, city or county. The system is also updated with public safety alerts, including AMBER, Silver and Law Enforcement Officer (LEO) alerts.

A call to 511 is free, however normal cell phone minute and/or text message charges apply. 511 is a safety resource and FDOT encourages travelers to call 511 or visit FL511.com to learn about roadway conditions before getting on the road.

Source: FDOT